Ombre Brows cares and respects your privacy. This privacy is the basis on the data we collect from you, or that you provide us. We want to make sure you know how that data will be administered and tell you about your privacy rights. By visiting ombre-brows.com (“our website”) you are accepting and consenting to the matters described in this policy.
We want to highlight that our website is not intended for children and we do not knowingly collect data relating to children.
For the purposes of the General Data Protection Regulation (EU) the data controller is Ombre Brows, Boschcour 50, 6221JR Maastricht, The Netherlands.
If you have any questions about this privacy notice or have any requests to exercise your legal rights, please contact us.
Email address: firstname.lastname@example.org
Postal address: Ombre Brows, Boschcour 50, 6221JR Maastricht, The Netherlands.
You have the right to make a complaint at any time to the Information Autoriteit Persoonsgegevens, the Dutch supervisory authority for data protection issues www.autoriteitpersoonsgegevens.nl , or the comparable monitoring authority in your country. However, we would like to deal with your concerns before you approach the Autoriteit Persoonsgegevens, (or other authority) so please contact us.
Changes to the privacy notice
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. We advise you to read the privacy notice of every website you visit.
Information we may collect from you
Personal data, or personal information, means any information from an individual can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you. Which we have grouped together as following:
- Identity Data includes first name, maiden name, last name, username or similar identifier, title, date of birth and gender.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us, third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).The only exception to this is in relation to limited health data requested when booking one of the Ombre Brows Treatment Services , which are governed by separate terms and conditions available at www.ombre-brows.com We do not collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
How is your personal data collected
We use different methods to collect data
- Information you give us. You may give us your Identity, Contact and Financial Data by filling in forms on our site or on our social media pages or profiles, or by corresponding with us by phone, email, in app or otherwise. This includes personal data you provide when you:
- Apply for our products or services;
- Create an account on our website;
- Subscribe to our newsletter;
- Request marketing to be sent to you;
- Enter a competition, promotion or survey;
- Give us some feedback; or
- When you apply for a job position.
- Information we receive from other sources. We may receive personal data about you from various third parties and public sources as set out below:
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services;
- Identity and Contact Data from selected business partners, data brokers or aggregators.
Use of personal data
We will only use your personal data when the law tolerates us to. Generally, we will use your personal data in the following situations:
- Where we need to perform the contract we are about to enter into or have entered into with you and to provide you with the information, products and services that you request from us.
- To provide you with information about other goods or services we offer that are similar to those that you have already purchased or enquired about.
- To provide you with information about goods or services we feel may interest you. We will only contact you by email or SMS with information about goods and services similar to those which were the subject of a previous sale or discussions of sale to you.
- To comply with a legal or regulatory obligation, including exchanging information with other companies and organizations for the purposes of fraud protection.
- To administer, operate and improve our site and ensure it is presented in the most effective; as part of our efforts to keep our site safe and secure; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
- We may combine information we receive from other sources with information you give to us and information we collect about you and use it for the purposes set out above.
Where you chose not to receive marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Purposes for which we will use your personal data
Below you will see a chart of description of the methods, our legitimate interest and how we plan to use your personal data and to which legal bases we reply on to do so.
Note that we may process your personal data for more than one legal bases depending on the specific purpose.
Please contact us if you need details about the specific legal ground we are relying on to process your personal data.
TYPE OF DATA
LAWFUL BASIS FOR PROCESSING INCLUDING BASIS OF LEGITIMATE INTEREST
We are working on the exact list of activities, type of data and lawful basis for collecting the data.You can request the data if you see it missing on the page from email@example.com
Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table above.
- External Third Parties as set out in the Glossary.
- In the event that we sell or buy (or plan to sell or buy) any business or assets or seek investment from a third party investor, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets, or investor, as the case may be. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, such as where we are obliged by law, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
For further information on your individual rights, please visit https://autoriteitpersoonsgegevens.nl . If you wish to exercise any of the rights set out above, please contact us firstname.lastname@example.org
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract as our treatments and trainings.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
- Service providers acting as processors based in Europe.
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in Europe who provide consultancy, banking, legal, insurance and accounting services.
- Other third parties who provide services to Ombre Brows including (but not limited to): website applications, order processing, warehouse systems, customer services, file storage, event management, payment processing, communication applications, EPOS applications, shipping applications, email campaign management tools, analytic tools, mapping tools and social media.
Tel +31 6 14 38 96 29 | E-mail email@example.com